Taking applicationsVoice Support·Posted 14h ago
Customer Support Specialist (Bengaluru, India)
FigmaVerified company
Bengaluru, India
Pay
Not listed
Job type
Full-time · On-site
Hours
US hours
Location
Bengaluru, India
EnglishMid level
About the role
This is a full-time customer support role in Figma's Bengaluru office, resolving tickets mostly by email and troubleshooting technical product issues. The schedule aligns with US business hours, and the role involves reviewing AI-generated output and writing bug reports for Product and Engineering.
What you'll do
- Resolve customer tickets in Zendesk, mostly by email
- Troubleshoot technical issues across the Figma product suite
- Review AI-generated output and credit usage
- Write clear bug reports and product feedback
- Facilitate customer calls when email isn't enough
- Stay current as products evolve and create guides or macros
- Work from the Bengaluru office during a schedule aligned with US business hours
What you'll need
- 2+ years in a customer support role
- Ideally SaaS customer support experience
- Hands-on experience with design tools like Figma
- Regular use of AI tools at work
- Technical troubleshooting skills
- Excellent written English
- Warm, human communication style
- Curiosity and self-directed learning of new technology
Skills
ZendeskTechnical troubleshootingWritten EnglishFigmaAI toolsCustomer support
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.