Advisor I, Customer Service – Africa

A full-time customer service advisor role handling inbound and outbound calls plus internet inquiries, resolving routine client product and service problems. The posting is based in Kuala Lumpur, Malaysia, and prefers a high school diploma with three to six months of relevant experience.

• Handle inbound and outbound calls and internet inquiries
• Resolve routine customer product and service problems
• Meet contractual KPIs
• Clarify customer requirements and use decision-support tools
• Greet customers courteously and professionally
• Maintain basic client product and service knowledge
• Document accounts and track information in a call database
• Offer additional products and services

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation and PC knowledge
• Effective written and verbal communication
• Multitasking and adaptability
• Attention to detail
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.