Customer Service Advisor ‑ Digital Intake ‑ MOA 2026
ConcentrixVerified company
Pasay City, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Pasay City, Philippines
About the role
Customer Service Advisor role handling inbound and outbound calls plus digital intake, resolving non-routine customer issues for client products and services. Full-time position listed in Pasay City, Philippines, with rotating shifts and no pay stated.
What you'll do
- Handle inbound and outbound calls and internet contacts
- Clarify customer requirements and resolve non-routine issues
- Greet customers courteously and professionally
- Maintain knowledge of client products and services
- Document accounts accurately
- Offer additional products and services
- Track and retrieve information in call tracking database
- Meet contractual KPIs
What you'll need
- High school diploma
- Six plus months customer service experience preferred
- Strong computer navigation and PC knowledge
- Ability to communicate written and verbally
- Strong problem solving skills
- Dependable and detail-oriented
- Able to multi-task and adapt quickly
- Able to rotate shifts as needed
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.