Customer Service Advisor ‑ SMM XTRA 2026

Customer service role handling inbound and outbound calls plus internet inquiries, resolving routine product or service problems. Based in Mandaluyong City, Philippines, it requires strong computer navigation skills and flexibility to rotate shifts.

• Handle inbound and outbound calls and internet inquiries
• Resolve routine customer problems
• Meet contractual KPIs
• Clarify customer requirements and use decision-support tools
• Greet customers professionally
• Document and retrieve information in call tracking database
• Offer additional products or services
• Refer inquiries to published materials or senior staff

• High school diploma
• Three to six months relevant experience preferred
• Strong customer service orientation
• Strong computer navigation and PC knowledge
• Ability to communicate in writing and verbally
• Ability to rotate shifts as needed
• Team player and able to work independently
• Tolerance for repetitive work in a fast-paced environment

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.