Advisor I, Customer Service ‑ Thai (Local) (Thailand)

Customer service advisor handling inbound and outbound calls plus internet contacts for client products, resolving routine issues and meeting service KPIs. The role is local to Thailand and requires Thai-language support, with rotating shifts and entry-level requirements.

• Handle inbound calls, outbound calls, or internet contacts
• Resolve routine customer problems regarding products or services
• Clarify customer requirements and probe for understanding
• Greet customers courteously and professionally
• Document and notate accounts accurately
• Offer additional products and/or services
• Track and retrieve information in call tracking database
• Meet contractual KPIs

• High school diploma
• Three to six months relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed
• Thai language support for local Thailand role

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.