Taking applicationsVoice Support·Posted 14h ago
Customer Care Consultants
BizCoverVerified company
Australia
Pay
$19.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Australia
EnglishMid level
About the role
Remote full-time customer care role handling phone, email and chat enquiries for an online SME insurance platform. It offers work-from-home support, training and internal career pathways.
What you'll do
- Respond to customer enquiries via phone, email and chat
- Provide tailored guidance on insurance options
- Troubleshoot platform and policy issues
- Maintain knowledge of business insurance products
- Document customer interactions accurately
- Identify process and customer experience improvements
- Follow up to confirm resolutions
What you'll need
- 2+ years customer support experience preferred
- Excellent written and verbal communication
- Quick to learn new platforms and tools
- Strong analytical and troubleshooting skills
- Comfortable collaborating in a team
- Able to prioritise tasks and meet deadlines
- Online or digital platform support experience desirable
Skills
Customer supportCommunicationTech-savvyProblem solvingAttention to detailTime managementOnline platform supportInsurance product knowledge
Benefits
Work from homeEquipment providedCareer growthLearning and developmentTeam eventsCompetitive salaryRecognition programs
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