Customer Service Representative (Ranchi)
ConcentrixVerified company
Ranchi, India
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Ranchi, India
About the role
A full-time customer service representative role based in Ranchi, India, handling inbound and outbound calls plus online customer inquiries and resolving routine product or service issues. It may also involve content moderation of sensitive or explicit material and requires 0–3 years of experience and willingness to rotate shifts.
What you'll do
- Handle inbound and outbound calls and internet inquiries
- Resolve routine customer product/service problems
- Meet contractual KPIs
- Clarify customer requirements and provide solutions
- Document customer accounts accurately
- Offer additional products/services
- Track and retrieve information in call database
- Moderate content if assigned
What you'll need
- Graduate or undergraduate in any discipline
- 0–3 years relevant experience
- Strong PC and computer navigation skills
- Communicate effectively in writing and verbally
- Dependable with attention to detail
- Multi-task and adapt to changes
- Tolerance for repetitive work
- Willingness to rotate shifts
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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