Taking applicationsVoice Support·Posted 11d ago
Enterprise Customer Success Manager
Elation Health
USA
Pay
$50.5–$57.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishSenior level
About the role
Enterprise Customer Success Manager at Elation Health, owning a portfolio of mid-market and enterprise healthcare SaaS customers through renewals, upsells, and executive relationships. Requires 5+ years in customer success or account management, with 2+ years in healthcare SaaS/EHR/RCM, and pays $105,000–120,000/year plus variable compensation.
What you'll do
- Serve as strategic advisor for enterprise healthcare customers
- Develop and execute multi-stakeholder account plans
- Lead Executive Business Reviews and ROI narratives
- Own renewal lifecycle and contract negotiation
- Drive cross-sell and upsell expansion opportunities
- Mitigate risk using customer health signals and AI insights
- Drive product adoption and utilization
- Collaborate with Implementation, Sales, and Technical Support
What you'll need
- 5+ years in Customer Success, Account Management, or customer-facing growth role
- 2+ years focused on mid-market and enterprise healthcare SaaS, EHR, or RCM accounts
- Experience managing complex multi-stakeholder accounts
- Experience owning expansion revenue, renewals, and upsell/cross-sell
- Executive presence with C-suite and VP-level stakeholders
- Strong consultative full-cycle selling instincts
- Proficiency in data storytelling and ROI metrics
- Experience with CRM platforms such as Salesforce and customer health tools
Skills
Customer SuccessAccount ManagementHealthcare SaaSEHR/RCM platformsExecutive relationshipsAccount planningRenewal managementConsultative selling
Benefits
Performance bonus
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