Customer Service Advisor ‑ Japanese 2026

Japanese-speaking customer service advisor handling inbound calls, emails, and website queries, creating CRM cases, troubleshooting Level 1 issues, and escalating as needed. The role is listed in Quezon City, Philippines, with full-time assigned shifts that may have varying start times.

• Answer and respond to inbound calls, emails, and website queries
• Verify all contact information
• Create cases in the CRM system
• Document problem definitions and customer contacts
• Log all contacts and actions in CRM
• Provide clear follow-up resolution guidance
• Escalate issues according to process direction
• Meet specified performance goals

• Japanese language
• Follow documented procedures and scripts
• Use CRM and supplied tools
• Achieve prescribed performance goals
• Work an assigned shift with varying start times
• Comply with Concentrix policies and procedures

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.