Customer Service Representative (German ‑ speaking)
ConcentrixVerified company
Barcelona, Spain
Pay
$10–$12/hr
Job type
Full-time · On-site
Hours
EU hours
Location
Barcelona, Spain
About the role
A German-speaking customer service role in Barcelona handling incoming calls, emails and other alerts, logging details and resolving issues within SLA. It is an on-site position with a permanent 39-hour contract, full paid training and a stated salary of 19k–22k per year.
What you'll do
- Take incoming customer calls via phone, email, voicemail or alerts
- Resolve users' demands
- Log call details onto call management systems
- Provide response and resolution within SLA
- Maintain service and product knowledge
- Take ownership of calls through to resolution or escalation
What you'll need
- Proficient or bilingual in German
- Advanced level of English
- Good disposition for a customer service environment
- Customer care skills and ability to understand customer needs
- Ability to progress calls to resolution or escalate
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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