Advisor I, Customer Service ‑ French

Customer service advisor handling inbound and outbound calls or internet inquiries in French, resolving routine product or service issues. The full-time role is listed in Ho Chi Minh City, Vietnam, and requires rotating shifts as needed.

• Interface with customers via inbound calls, outbound calls, or internet
• Resolve routine customer problems regarding products or services
• Clarify customer requirements and probe for understanding
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document accounts accurately
• Offer additional products or services
• Track and retrieve information in call tracking database

• High school diploma
• Three to six months relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate written and verbally
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.