Customer Support Representative

Community Phone is hiring remote Customer Support Representatives to handle landline customers by phone and chat, resolving issues, saving at-risk customers, and upselling add-on products. The role pays a $6/hour base plus commission and runs on US Eastern shifts between 9am and 9pm EST, including rotating weekends.

• Track customer concerns, identify trends, and drive calls
• Work cross-functionally to remove customer obstacles
• Ensure every customer has an extraordinary experience
• Understand why customers cancel and find solutions to keep them satisfied
• Upsell additional products and services that save customers money

• Excellent verbal and written English
• Calm under pressure and good at building rapport
• Adaptable to change
• Skilled multitasker and organized
• Experience with Zendesk, HubSpot or similar tools
• Available for US-based shifts and rotating weekends

Community Phone is a cellular landline and wireless phone service provider. It connects traditional home and business phones to local cell towers without needing copper wires or internet/Wi-Fi. The service uses a proprietary base station with a built-in SIM card and external antennas to route calls through mobile networks. The company serves both residential and business customers, offering features like spam call blocking, number portability, smart call routing, multi-handset support, voicemail-to-text, and call forwarding. A backup battery keeps phones working for up to 26 hours during power outages. Customer support is available via phone, chat, or email, with an average wait time under two minutes.