Taking applicationsVoice Support·Posted 6d ago
Customer Experience Associate
Ramp
USA
Pay
$29–$33.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishMid level
About the role
Customer Experience Associate at Ramp supporting finance customers across payments, cards, travel, and accounting integrations. The role is hands-on troubleshooting via calls, email, and chat, with ownership of escalations and active use of AI tools.
What you'll do
- Engage customers primarily via live calls, email, and chat
- Diagnose issues across payments, cards, travel, and accounting integrations
- Manage escalations end-to-end across internal teams
- Use AI-powered research tools and proprietary tools like Glass
- Improve processes, SOPs, and knowledge base articles
- Communicate clearly and empathetically with financially sophisticated customers
What you'll need
- Systems thinker who prevents repeat issues
- Active use of AI tools is a hard requirement
- Fast-moving with a high execution bar
- Can discuss APIs, bank integrations, and accounting software
- Manage competing priorities without dropping issues
- Write clearly and concisely
- Comfortable on the phone
- Track record exceeding CSAT, QA, and speed-of-service metrics
Skills
Customer supportTroubleshootingZendeskAI toolsEscalation managementCross-functional collaborationTechnical communicationProcess improvement
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