Russian Customer Service Representative

Inbound-call customer service role in Cairo handling Russian-speaking customers, resolving issues and documenting cases. No prior experience is required and new hires are trained to work through calls using multiple applications.

• Handle inbound calls to department standards
• Give expert advice and accurate information to customers
• Resolve calls, escalating only when all options are ruled out
• Document all cases clearly and concisely
• Meet client schedule adherence goals
• Make outbound follow-up calls on various issues
• Use multiple applications during calls

• University graduate or equivalent degree
• High school graduates or university dropouts of at least one year accepted
• No particular experience required
• Previous customer experience is a plus
• Excellent command of English
• Typing speed of minimum 20 WPM with 80% accuracy

TP (formerly Teleperformance) is one of the world's largest customer-experience and business-services companies, operating in close to 100 countries. In Egypt it runs large multilingual contact-centre hubs in Greater Cairo (New Cairo and the Maadi/Katameya area), expanded by the 2023 acquisition of Majorel's Egyptian operations, and hires heavily for English and European-language customer service, sales and workforce-management roles.