Bilingual Customer Support Specialists (French & English)
NEXperienceVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
This is a full-time, on-site bilingual customer support role in El Rehab City, Cairo, handling customer inquiries by phone, email, and live chat in French and English. It offers language and performance bonuses, medical and social insurance, and career growth, with rotational shifts and fresh graduates welcome.
What you'll do
- Respond to customer inquiries via calls, emails, and live chats in French and English
- Provide fast, effective solutions with a customer-first approach
- Update CRM records accurately after each interaction
- Meet quality and performance targets such as CSAT and FCR
- Troubleshoot issues and provide product/service information
- Escalate complex cases to appropriate teams
- Monitor customer satisfaction and follow established workflows
- Collaborate with cross-functional teams
What you'll need
- C1 level French
- B2 level English
- Strong verbal and written communication skills
- Willingness to work rotational shifts
- Customer service/contact center background is a plus
- Fresh graduates with strong skills are welcome
Skills
Benefits
About NEXperience
NEXperience is a CX company combining talent and AI to deliver nearshore customer support, digital sales and back-office operations for global brands in healthcare, technology, education and e-commerce, operating 24/7 from Egypt.
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