Turkish Agents | Customer Support
ETISAL International GroupVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
This is a full-time, on-site customer support role in Cairo handling inbound and outbound customer interactions in Turkish. It requires strong Turkish skills plus English and/or Arabic, with call center or BPO experience listed as an advantage.
What you'll do
- Handle inbound and outbound customer interactions in Turkish
- Respond to inquiries and resolve issues
- Provide accurate product and service information
- Document customer interactions
- Follow established procedures and escalate complex cases
- Adhere to service-level agreements
- Maintain professionalism and customer satisfaction
- Collaborate with supervisors and colleagues
What you'll need
- Strong Turkish language skills, spoken and written
- Good command of English and/or Arabic
- Proven customer service abilities
- Effective communication and interpersonal skills
- Basic computer literacy and CRM/call center software ability
- Ability to work full time on-site in Cairo
- Flexibility for shift-based schedules when required
- Call center, BPO, or customer-facing experience is an advantage
Skills
About ETISAL International Group
"Customer”, the word that describes the most important aspect in any business, which, in whatever industry, business revolves around! As the innovative business cultures and technological world have evolved and as customers have gained more insights and have become more aware of the services companies offer, their demands have changed from standard supply of services to consultative & customized innovative services, as to address their own un...
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.