Reservation Agent ( B2 English)
Teleperformance (TP)Verified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
A full-time, on-site reservation agent role in Cairo handling calls and messages to create, modify, and cancel bookings. It requires B2 English and offers training and guidance in a structured customer-service environment.
What you'll do
- Handle incoming calls and messages
- Create, modify, and cancel reservations
- Verify booking details
- Provide availability, pricing, and policy information
- Assist customers with special requests
- Document interactions in the system
- Follow established service procedures
- Attend training sessions
What you'll need
- B2 English proficiency
- Ability to work on-site in Cairo, Egypt
- Willingness to work rotating shifts if required
- Strong customer-facing and communication skills
- Reservations or receptionist duties aptitude
- Professional phone etiquette
- Attention to detail and problem-solving ability
- High school diploma or equivalent
Skills
Benefits
About Teleperformance (TP)
TP (formerly Teleperformance) is one of the world's largest customer-experience and business-services companies, operating in close to 100 countries. In Egypt it runs large multilingual contact-centre hubs in Greater Cairo (New Cairo and the Maadi/Katameya area), expanded by the 2023 acquisition of Majorel's Egyptian operations, and hires heavily for English and European-language customer service, sales and workforce-management roles.
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