Customer Experience Specialist (German‑speaking) ‑ Onsite ‑ Automotive Industry JL01

Onsite customer experience role in Barcelona for a premium automotive brand, making structured follow-up and offer-related calls to prospective customers and reporting insights back to retailer sales teams. It requires fluent German and English, and pays a 22,000 EUR gross annual salary plus up to 3,000 EUR bonus and private medical insurance.

• Lead structured follow-up and support calls with prospective customers
• Represent a premium automotive brand with professionalism and courtesy
• Reinforce brand value and address concerns around pricing and product preferences
• Collect key insights and summarize interactions in a clear, structured format
• Manage both follow-up and offer-related calls with the same prospects
• Ensure all interactions align with brand quality standards and premium positioning

• Bilingual or proficient in German and English
• High school diploma minimum; preferred background in business, communications, or automotive studies
• Experience in customer service or sales, ideally automotive or luxury sectors
• Confident communication with executive-level or high-end clientele
• Strong interest in the automotive industry and premium products
• Structured, professional, and discreet with sensitive topics like pricing
• Comfortable following a detailed, scripted call approach and submitting written reports

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.