Seller Support Advisor, Veeqo
AmazonVerified company
Swansea, Wales, GBR, United Kingdom
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Swansea, Wales, GBR, United Kingdom
About the role
Seller Support Advisor for Amazon's Veeqo platform, resolving complex technical and operational issues for e-commerce sellers by phone, email, and live chat. The role includes project work, on-site seller visits, and a Saturday-to-Wednesday schedule based in Swansea, UK.
What you'll do
- Resolve complex seller issues via phone, email, and live chat
- Diagnose multi-layered operational and technical challenges
- Identify trends and propose process improvements
- Contribute to cross-functional projects, training, and knowledge base creation
- Participate in on-site seller visits and business launches
- Suggest AI and automation improvements to seller experience
- Build long-term relationships with business customers
- Contribute to daily huddles and peer knowledge-sharing
What you'll need
- Experience with MS Office in a professional environment
- English-language communication skills, written and verbal
- Customer service experience
- Experience troubleshooting issues and root cause analysis
- Knowledge of and passion for e-commerce preferred
- Experience communicating with internal and external stakeholders preferred
- Experience running metrics reports and analyzing data preferred
Skills
About Amazon
Amazon runs a large customer service and selling-partner support site in Cairo, serving customers and sellers across Europe and MENA in many languages. It also runs Amazon.eg logistics and Amazon Leo (satellite broadband) technical care teams from Egypt.
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.