Taking applicationsVoice Support·Posted 21d ago
Customer Service Representative
Online tire & wheel retailer (Upwork client)
Worldwide
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Worldwide
Open to people in the United States
EnglishMid level
About the role
An online tire and wheel retailer needs customer service agents to handle inbound calls, live chat and email support. It is a long-term, full-time contract-to-hire role that requires working Eastern Standard Time hours and submitting an audio introduction to apply.
What you'll do
- Assist customers via phone, live chat and email
- Handle a high volume of inbound customer calls
- Resolve customer inquiries in a professional, solution-focused way
- Maintain a customer-first, friendly tone in every interaction
What you'll need
- Experience handling a high volume of customer calls
- Excellent phone etiquette and written communication skills
- Cheerful, friendly personality with a customer-first mindset
- Comfortable using tools like Zendesk and Slack
- Available to work Eastern Standard Time hours
- Must submit an audio recording introducing yourself and summarizing your experience
Skills
ZendeskFreshdeskSlackPhone supportLive chat supportEmail supportCustomer satisfactionInbound inquiry handling
Benefits
Career growthLong-term opportunityContract-to-hire opportunity
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Applications close on 5 November.