Taking applicationsVoice Support·Posted 14h ago
Customer Success Associate (Commercial Accounts)
DatadogVerified company
Bangalore, India
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Bangalore, India
EnglishMid level
About the role
Datadog is hiring a Customer Success Associate in Bangalore to manage commercial accounts, drive product adoption, and support retention across a high volume of customers. The hybrid role combines account management, sales-cycle work, and customer requests such as technical escalations and billing questions, and requires 2+ years in a customer-facing role.
What you'll do
- Manage the full sales cycle and build strategic customer relationships
- Drive retention and identify growth opportunities across accounts
- Handle customer requests including technical support escalations, billing questions, and documentation requests
- Advise customers on effective use of the product
- Monitor usage trends to uncover renewal risks and improve adoption
- Collaborate with support, product, finance, and legal teams
What you'll need
- 2+ years in a customer account-facing role
- Strong written and verbal communication
- Experience negotiating contract terms and overcoming pricing objections
- Customer-minded approach
- Interest in a sales and Customer Success career
- Relationship-building skills
Skills
Customer successAccount managementSales cycle managementContract negotiationUpselling and cross-sellingWritten and verbal communicationRelationship buildingUsage trend analysis
Benefits
Best-in-breed onboardingSales training in MEDDIC and Command of the MessageInclusive company culture and Community GuildsMentor and buddy programProfessional development and career pathingNew hire stock equity (RSU) and ESPPGenerous global benefits
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.