Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative Full Time (Bilingual: French & English)
Wing AssistantVerified company
Philippines
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Philippines
EnglishFrenchEntry level
About the role
Remote full-time customer service role handling French and English client emails, portal requests, and inbound/outbound phone calls. It requires at least one year of B2C/B2B customer service experience and availability for EST/PST shifts.
What you'll do
- Respond to client emails and portal requests in French and English
- Handle inbound and outbound phone calls
- Assist customers with empathetic support and coordination
- Update and maintain accurate customer records
- Resolve client concerns and troubleshoot efficiently
- Build trusted relationships with customer accounts
- Ensure customer satisfaction during every engagement
- Document interactions and case updates per procedures
What you'll need
- Fluent in English and French
- At least 1 year of B2C or B2B customer service experience
- B2-level written and verbal English and French
- Excellent phone, email, and instant messaging skills
- Tech-savvy with CRM and VoIP familiarity
- Experience with MS Office and Google Calendar
- Own USB headset, webcam, and computer meeting specs
- Internet speed of at least 25 Mbps main / 10 Mbps backup
Skills
FrenchEnglishCustomer servicePhone, email, and instant messagingCRM and VoIPMS OfficeGoogle CalendarOrganization and time management
Benefits
Health insurancePerformance bonusPaid trainingCareer growthRemote workHoliday & overtime payUpskilling opportunitiesJob security and stability
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