Customer Success Manager (Jewelry Industry)
Fresh Prints
Algeria, Angola, Benin, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cabo Verde, Cameroon, Central African Republic, Chad, Comoros, Congo, Congo, The Democratic Republic of the, Côte d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Southern Territories, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Réunion, Saint Helena, Ascension and Tristan da Cunha, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Algeria, Angola, Benin, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cabo Verde, Cameroon, Central African Republic, Chad, Comoros, Congo, Congo, The Democratic Republic of the, Côte d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Southern Territories, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Réunion, Saint Helena, Ascension and Tristan da Cunha, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe
About the role
This is a customer success/account management role for a custom jewelry manufacturing platform, handling client requests from design through production and delivery. It requires excellent English, 2+ years in customer-facing roles, and comfort with US business hours.
What you'll do
- Manage inbound customer requests for custom jewelry
- Serve as primary point of contact for assigned accounts
- Communicate via email, phone, and messaging platforms
- Gather and clarify customer requirements
- Translate customer requests into production instructions
- Coordinate with CAD, production, and operations teams
- Assist with quote preparation and pricing coordination
- Track orders from design through final delivery
What you'll need
- Excellent written and spoken English
- Neutral, easy-to-understand accent for US customers
- 2+ years in customer success, account management, client services, or operations
- Manage multiple customer requests under tight deadlines
- Highly organized with exceptional attention to detail
- Tech-savvy and quick to learn new systems
- Strong problem-solving and ownership mindset
- Comfortable working US business hours
Skills
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