Taking applicationsVoice Support·Posted 14h ago
Customer Support Specialist
COLIBRIX ONEVerified company
Poland, Serbia, Armenia
Pay
Not listed
Job type
Contract · Remote
Hours
Flexible
Location
Poland, Serbia, Armenia
EnglishRussianMid level
About the role
Remote customer support role for a fintech payments company, handling technical inquiries about acquiring and payment systems. Requires English and Russian, 1–2 years of fintech experience, and 24/7 shift rotation; the listed locations are Poland, Serbia, and Armenia.
What you'll do
- Provide technical support to clients and partners on acquiring operations and payment systems
- Register and categorize incoming inquiries
- Diagnose transaction processing and payment gateway issues
- Resolve simple technical issues and escalate complex problems
- Advise clients on payment software setup and use
- Document client inquiries, actions taken, and outcomes
- Collaborate with internal departments to address technical issues
What you'll need
- 1–2 years of relevant fintech experience
- Excellent English and Russian communication skills
- Knowledge of payment terminals and payment gateways
- Understanding of payment processing and data transmission protocols
- Experience with incident management and monitoring systems
- Experience with a ticketing/CRM system
- Quick learning ability and problem-solving mindset
- Ability to work 24/7 day and night shifts
Skills
Technical supportPayment systemsTransaction processing diagnosticsIncident managementTicketing/CRM systemsClient communicationEnglish and RussianShift work
Benefits
Fully remote workPaid time offCareer growthContinuous learning and developmentCollaborative team environment
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