Taking applicationsVoice Support·Posted 2d ago
Customer Success Advisor ‑ US Remote
PerfectServe
USA
Pay
$33.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishMid level
About the role
Customer Success Advisor for PerfectServe's Lightning Bolt Scheduling, managing a portfolio of US healthcare customers. The role focuses on adoption, account health, escalations, and renewals, using tools such as Salesforce, Zendesk, Pendo, and Looker.
What you'll do
- Build trusted customer relationships
- Advocate for customers and end users
- Drive product adoption and workflow optimization
- Monitor account health and service request data
- Resolve escalated service issues
- Support renewals and retention efforts
- Coordinate with Account Executives and Technical Consultants
- Document account intelligence in Salesforce and Confluence
What you'll need
- Strong technical aptitude
- Proactive ownership-driven mindset
- Consultative customer engagement approach
- Ability to manage multiple priorities
- Product and workflow expertise
Skills
SalesforceZendeskPendoLookerCustomer relationship managementProduct adoptionAccount health monitoringProcess improvement
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