Taking applicationsVoice Support·Posted 15h ago
Personal Lines Customer Services Representative
Brown & BrownVerified company
Greensboro, NC, USA, United States
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Greensboro, NC, USA, United States
Open to people in the United States
EnglishMid level
About the role
A Personal Lines Customer Services Representative at Brown & Brown in Greensboro, NC, handling insurance policy questions, coverage changes, billing, payments, and related customer requests. It requires a Property & Casualty insurance license and at least two years of insurance customer service experience, with a focus on retention and cross-selling.
What you'll do
- Respond to customer inquiries about policies, coverage changes, certificates, auto ID cards, billing, and payments
- Process requests for new policies and service-related matters
- Seek referrals and cross-sell opportunities
- Document renewal, sales, and compliance documents
- Attend internal and client meetings
- Follow agency guidelines, policies, and procedures
- Promote teamwork and knowledge sharing
- Participate in training and continuing education
What you'll need
- Property & Casualty Producer Insurance License in good standing
- 2+ years of customer service experience in the insurance industry
- Comprehensive knowledge of personal lines insurance
- Proficiency with Microsoft Windows and Office
- Experience with renewals, service needs, and customer escalations
- Experience with policy endorsements, mortgage changes, and Auto IDs
- Experience handling payments or billing questions
Skills
Customer servicePersonal lines insurance knowledgeMicrosoft OfficePolicy endorsementsBilling and paymentsCustomer retentionCross-sellingDocumentation
Benefits
Health insuranceDental and vision insuranceLife and disability insurance401kESPPStudent loan assistanceTuition reimbursementPaid time off
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