Associate Customer Success ‑ German Speaker

An Associate Customer Success Specialist role for German speakers at Concentrix in Cairo, handling customer contacts by phone and email and supporting product satisfaction. It is an on-site full-time position focused on customer relationship management and feedback tracking.

• Manage high-volume customer contacts and communications by phone and email
• Verify contact information using search and productivity tools
• Conduct recurring health checks on product satisfaction and value completion
• Develop product knowledge to address customer questions and objections
• Document qualitative feedback and quantitative measurements through surveys, calls, and emails
• Capture customer expectations, experiences, satisfaction, and likelihood of abandonment
• Initiate steps to address customer concerns and product usage roadblocks
• Work with teams and management to promote positive customer experience

• German (Required)
• On-site in Cairo, Egypt
• Full-time availability

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.