Taking applicationsVoice Support·Posted 14h ago
(fluent French & English) Technical SaaS Support Specialist (remote)
SupportYourAppVerified company
France, Morocco, Tunisia, Thailand
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
France, Morocco, Tunisia, Thailand
FrenchEnglishMid level
About the role
Remote technical support role for a SaaS company, handling French and English customer requests by email, phone, chat and video calls. It requires at least two years of customer or technical support experience and is listed for candidates in France, Morocco, Tunisia or Thailand.
What you'll do
- Deliver technical support via email and outgoing calls
- Troubleshoot and escalate requests via email, phone, chat and video calls
- Provide timely updates on open issues
- Identify, reproduce and report bugs
- Gather customer feedback and suggest improvements
- Meet KPIs for response time, resolution rate and satisfaction
- Document customer interactions in CRM
- Stay updated on platform changes and policies
What you'll need
- C1 French and English
- 2+ years in customer, SaaS or technical support
- Strong Excel skills including VLOOKUP and data analysis
- Experience with CRM systems
- Excellent problem-solving and customer-first mindset
- Ability to multitask and prioritize
- High attention to detail
- Personal laptop with 8GB RAM and stable internet of 50/40 Mbps
Skills
FrenchEnglishTechnical troubleshootingExcelCRM systemsProblem-solvingBug reportingCustomer communication
Benefits
Flexible hoursPaid trainingPaid in USDReferral bonusWork-life balanceCareer growth
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