Taking applicationsVoice Support·Posted 6d ago
Player Support Agent ‑ English
TransPerfect
Remote
Pay
Not listed
Job type
Contract · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishEntry level
About the role
A remote contract Player Support Agent role for English-speaking players, handling account, bug, purchase and game feature questions through ticketing, chat, email and social channels. Training is provided, and previous customer support or gaming experience is helpful but not required.
What you'll do
- Respond to player queries through ticketing, chat, email, and social support channels
- Triage and investigate reported player issues using documented steps
- Provide clear, friendly, and accurate responses in line with project guidelines
- Document player issues, trends, bugs, and escalations
- Escalate complex or sensitive issues to internal or client-side teams
- Meet service level, productivity, quality, and player experience targets
- Assist with reporting via approved platforms and spreadsheets
- Maintain confidentiality, data privacy, and information security
What you'll need
- Excellent written and verbal English communication skills
- Genuine interest in video games across platforms, genres, or communities
- Strong attention to detail and ability to follow documented processes
- Player-focused mindset and professional approach to support
- Ability to investigate issues, identify next steps, and escalate when needed
- Comfort using digital tools, online workspaces, spreadsheets, and ticketing systems
- Ability to work flexibly and collaboratively in a global team
- Quick to adapt to new games, updates, tools, policies, and workflows
Skills
Player supportWritten and verbal English communicationTicketing systemsCustomer support platforms (Zendesk, Helpshift, Salesforce, Intercom)Microsoft Office / Google WorkspaceGaming communities (Discord, Reddit, forums)Issue investigation and escalationAttention to detail
Benefits
Training on games, tools, and workflowsSkill development in player support, escalation handling, reporting, and qualityExperience working with international teams and global gaming projectsFast-paced, multicultural team environmentOpportunities to grow knowledge of player experience and gaming support operations
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