Taking applicationsVoice Support·Posted 14h ago
Customer Support Executive ‑ Hong Kong Clients (Malaysia‑Based Remote)
SleekVerified company
Malaysia
Pay
Not listed
Job type
Full-time · Remote
Hours
APAC hours
Location
Malaysia
EnglishCantoneseEntry level
About the role
Remote customer support role for Sleek's Hong Kong SME clients, handling email, live chat and phone inquiries in English and Cantonese. Requires living in Malaysia with the legal right to work there; core hours are Monday-Friday 9:00-18:00 Hong Kong/Malaysia time.
What you'll do
- Resolve customer inquiries via email, live chat and phone
- Guide clients through Sleek digital platforms
- Follow up on client feedback and document submissions
- Troubleshoot business incorporation and accounting issues
- Escalate issues to internal teams when needed
- Collaborate with Sales, Compliance, Corporate Secretary, Accounting and Tech teams
- Identify recurring pain points and suggest workflow or help center improvements
What you'll need
- Minimum 2 years customer support experience; fresh graduates welcome
- Bachelor's degree in any field
- Fluent spoken English and Cantonese
- Must be based in Malaysia
- Legal right to work in Malaysia; no sponsorship provided
- Suitable home workspace and reliable high-speed internet
- Tech-savvy with Zendesk, Aircall, Slack and Gmail
- Mandarin and Hong Kong market exposure are a plus
Skills
Customer supportEmail, live chat and phone supportZendeskAircallSlackGmailTroubleshootingClient onboarding guidance
Benefits
100% remote work
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.