Taking applicationsVoice Support·Posted 14h ago
Customer Experience Specialist ‑ French Bilingual (Spain)
QuinceVerified company
Spain
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Spain
FrenchEnglishMid level
About the role
Quince is hiring a French-bilingual Customer Experience Specialist to support customers by phone, chat, email, and social channels. The role is a hybrid position based in Barcelona, Spain, with 4 days in-office as needed, paid training, guaranteed hours, and customer-experience growth tracks.
What you'll do
- Own each customer interaction from start to finish
- Resolve customer issues with empathy
- Navigate tools efficiently while keeping a human touch
- Share insights and recurring patterns to improve service
- Become a product expert to guide customers
What you'll need
- Bilingual in French and English, verbally and in writing
- Minimum 2 years of customer service experience
- Resolve issues effectively in a remote environment
- Dedicated, quiet workspace
- Reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)
- Hybrid based in Barcelona, Spain, with 4 days in-office as business needs require
Skills
French and English bilingual communicationCustomer serviceEmpathyProblem solvingDigital tool adoptionProduct expertiseRelationship buildingOwnership
Benefits
Paid trainingSet schedule with guaranteed hoursCareer growthHybrid work
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