Customer Service Representative ‑ Luxury Retail ‑ Work from Home in Canada
TTECVerified company
Montreal, Canada
Pay
$12–$13/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Montreal, Canada
About the role
Remote full-time customer service role for an iconic luxury retail brand, handling customer questions and product recommendations across channels. It requires at least one year of customer service or luxury retail experience and is limited to residents of certain Canadian provinces, with base pay of $17 to $18/hour.
What you'll do
- Provide customer assistance across all channels
- Recommend products and fragrances based on mood, personality and occasion
- Anticipate customer needs and offer proactive solutions
- Keep accurate records of customer interactions
- Identify opportunities to improve the customer journey
- Collaborate with the team while working independently
What you'll need
- At least one year of customer service, luxury retail, sales or personalized customer support experience
- Proficiency with CRM platforms and digital customer service tools
- English language proficiency
- High school diploma or equivalent
- Comfortable helping customers by phone
- Computer experience
- Must reside in an eligible Canadian province
Skills
Benefits
About TTEC
TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.
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