Customer Service Advisor – Arabic Speakers ‑ Luxor

Customer Service Advisor role for a retail brand, handling customer inquiries by phone, chat, and email. It is an on-site position in Luxor, Egypt, requiring Arabic and English (A2+), with rotational shifts and a gross salary of EGP 11,290.

• Handle customer inquiries through voice, chat, and email
• Provide accurate information about products, services, orders, and promotions
• Resolve customer concerns efficiently
• Process order updates, returns, exchanges, and general inquiries
• Build positive customer relationships
• Meet individual and team performance targets
• Document customer interactions accurately
• Stay updated on products, services, and retail policies

• High school diploma or equivalent
• Previous customer service experience is a plus
• Arabic speaker with English proficiency A2 or above
• Strong communication and interpersonal skills
• Basic computer and data entry skills
• Ability to multitask and manage time effectively
• Customer-focused mindset with problem-solving abilities
• Ability to work in rotational shifts

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.