Customer Service Advisor ‑ Korean 2026
ConcentrixVerified company
Quezon City, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Quezon City, Philippines
About the role
This is a Korean-language customer service advisor role based in Quezon City, Philippines, handling inbound calls, emails and website queries and logging cases in a CRM. It is a full-time Level 1 support position with assigned shifts and measurable customer-satisfaction goals.
What you'll do
- Answer inbound calls and return calls from emails
- Handle website queries using documented procedures and scripts
- Verify contact information
- Create cases in the CRM system
- Document problem details and all contact actions
- Guide consumers on follow-up actions for resolution
- Escalate issues according to process direction
- Meet specified performance goals
What you'll need
- Korean language proficiency
- Based in Quezon City, Philippines
- Full-time availability
- Availability for assigned shifts
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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