Taking applicationsVoice Support·Posted 10d ago
Customer Success Specialist, SMB
AlertMedia
Mexico
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Mexico
EnglishSpanishMid level
About the role
Customer Success Specialist for AlertMedia's SMB segment, managing customer relationships and driving product adoption. The role is hybrid in Mexico City, requires bilingual English/Spanish, and requires the legal right to work in Mexico without sponsorship.
What you'll do
- Support SMB customers as a product expert to drive adoption
- Manage customer touch points with automated processes
- Host customer webinars and facilitate collaboration
- Identify cross-sell and upsell opportunities
- Evaluate account health and assess risk
- Partner with Customer Support on escalations
- Respond to customer inquiries within 1 business day
- Track customer communication in Gainsight and Salesforce
What you'll need
- 2+ years in customer success management or account management
- SaaS or tech environment experience strongly preferred
- Salesforce or HubSpot experience preferred
- Strong organization and time management skills
- Comfort managing a large volume of accounts
- Outstanding verbal and written communication skills
- Bilingual English/Spanish required
- Legal right to work in Mexico without sponsorship
Skills
Customer successAccount managementSaaSSalesforceHubSpotCommunicationOrganizationSoftware adoption
Benefits
Competitive base salaryPerformance bonusHealth insuranceParental leavePaid time offInternet stipendEquipment providedCareer growth
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