Bilingual Serbian/English Customer Care Specialist
TaskUsVerified company
Thessaloniki, Greece
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Thessaloniki, Greece
About the role
Bilingual Serbian/English customer care role at TaskUs in Thessaloniki, Greece, handling voice, chat and email support. It requires prior customer or technical support experience and strong communication and problem-solving skills.
What you'll do
- Provide world-class customer service on calls
- Handle technical customer assistance via voice, chat, and email
- Manage challenges in a customer-focused role
- Participate in department initiatives and provide feedback
- Collaborate with and support colleagues
- Help drive team and department development
- Apply problem-solving and critical thinking
- Prioritize customer satisfaction
What you'll need
- Bilingual in Serbian B2/C1 and English B2/C1
- Experience in customer support or technical support
- Help desk or IT function experience
- Strong written and verbal communication
- Ability to work independently and as a team player
- Adaptable and flexible with process changes
- Willing to participate in background screening
- PC, internet, and software application knowledge
Skills
Benefits
About TaskUs
TaskUs provides outsourced customer experience, trust & safety and AI services to fast-growing technology companies. Its Egypt site in Giza hires English, Spanish, Portuguese, Dutch, Polish, Japanese and French speaking 'Teammates' for chat, email and voice support and sales.
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