Taking applicationsVoice Support·Posted 14h ago
Customer Support Specialist (Night Shift/Georgia)
GcoreVerified company
., Georgia
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
., Georgia
EnglishEntry level
About the role
First-line technical support role at a cloud and edge infrastructure company, handling customer and internal requests via chat, email and occasional phone calls in English, plus diagnostics on Cloud, CDN, Hosting and AI products. It runs on a fixed pattern of two 12-hour night shifts (21:00–09:00) followed by two days off, with remote, hybrid or office options.
What you'll do
- Handle customer and internal user requests via chat, email and phone in English
- Consult customers about products such as Cloud, CDN, Hosting and AI
- Diagnose technical issues and collect incident information
- Escalate unresolved cases to higher-level technical support
What you'll need
- 1+ year of technical support experience
- Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
- Understanding of hardware and software diagnostics
- English level B2 or higher
- Strong customer advocacy and soft skills
- Quick learner, organized team player
- Able to explain complex concepts simply
Skills
Technical supportNetworking (TCP/IP, DNS, ping, traceroute)Hardware and software diagnosticsLog readingCustomer communicationProblem solvingTask prioritizationLinux and API (nice to have)
Benefits
Flexible hoursHealth insurancePaid time offRemote work optionsWork from anywhere up to 45 days per yearLanguage classesPaid sick leavePerformance bonus
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