Taking applicationsVoice Support·Posted 14h ago
Bilingual Client Intake Specialist (Mandarin & English)
Law Offices of Sabrina LiVerified company
China, Taiwan, Malaysia
Pay
Not listed
Job type
Contract · Remote
Hours
US hours
Location
China, Taiwan, Malaysia
MandarinEnglishMid level
About the role
Bilingual client intake role for a U.S. immigration law firm, handling calls, emails, social media inquiries, scheduling consultations, and CRM records in Mandarin and English. Fully remote independent contractor position limited to candidates in China, Malaysia, or Taiwan, with standard PST hours and performance-based bonuses.
What you'll do
- Serve as primary point of contact for calls, emails, and social media inquiries
- Screen inquiries, schedule consultations, and guide clients through intake
- Follow up on leads and support conversion to retained clients
- Manage calendars, inboxes, communications, and deadlines
- Maintain client records and follow-ups in CRM systems
- Liaise with clients, business partners, and third parties
- Collaborate with attorneys and team members
- Meet monthly sales and consultation targets
What you'll need
- 2+ years in client relations, customer service, or administrative support
- Fluency in Mandarin and English, written and verbal
- Familiarity with CRM and virtual communication tools
- Proficiency in Microsoft Office and email management
- Reliable internet connection and dedicated home office
- U.S. law firm experience preferred
- Bachelor's degree preferred
- Familiarity with social media platforms
Skills
Mandarin-English bilingual communicationClient intake and schedulingCRM systemsMicrosoft Office SuiteSocial media communicationCalendar and inbox managementMultitaskingAttention to detail
Benefits
Paid trainingCareer growthPaid time offPerformance bonusFlexible hoursRemote work
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