Customer Service Advisor ‑ Nuvali XTRA 2026

An entry-level customer service advisor role handling inbound and outbound calls or internet inquiries to resolve routine product and service problems. The full-time position is based in Laguna, Philippines and requires rotating shifts.

• Handle inbound and outbound calls and internet inquiries
• Resolve routine customer product/service problems
• Meet contractual KPIs
• Clarify customer requirements and use decision-support tools
• Document and notate customer accounts accurately
• Offer additional products or services
• Track and retrieve information in call-tracking database
• Refer inquiries to published materials or senior staff

• High school diploma
• Three to six months relevant experience preferred
• Courteous customer service orientation
• Strong computer navigation and PC knowledge
• Ability to communicate written and verbally
• Dependable with attention to detail
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.