Taking applicationsVoice Support·Posted 14h ago
Guest Experience Executive ‑ French & English Speaking
HoustVerified company
Morocco
Pay
$3–$4/hr
Job type
Contract · Remote
Hours
Flexible
Location
Morocco
FrenchEnglishEntry level
About the role
Front-line guest support role for a short-term rental property manager, handling inbound calls and messages, complaints, bookings and guest ID verification across rotating 8-hour shifts. It is a remote contractor position that requires fluent French and English plus your own laptop, headset and backup internet.
What you'll do
- Respond to inbound messages and calls and resolve issues
- Handle complaints with empathy
- Manage reservations and bookings
- Provide information on properties, house rules and processes
- Collect and verify guest ID documents for regulatory systems
- Ensure pre-arrival information is complete before check-in
- Carry out concierge outreach to guests
- Log all interactions in the CRM
What you'll need
- Fluent or business level English and French, written and spoken
- Strong customer service skills and confident phone manner
- Clear, professional written communication
- Comfortable multitasking across systems
- Confident using CRMs and digital tools
- Quiet, dedicated workspace with headset, mic and webcam
- Stable high-speed internet, minimum 5 Mbps with backup
- Laptop or desktop with quad core 2.5GHz CPU, 8GB RAM, 128GB SSD
Skills
Customer serviceComplaint handlingPhone mannerWritten communicationCRM toolsMultitaskingProblem solvingReservations management
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