Taking applicationsVoice Support·Posted 14h ago
Bilingual Customer Experience Specialist (Spanish)
InstacartVerified company
United States
Pay
$17.5–$22/hr
Job type
Full-time · Remote
Hours
US hours
Location
United States
Open to people in the United States
EnglishSpanishEntry level
About the role
Remote full-time customer experience role handling phone, chat, and email support for Instacart consumers, shoppers, retailers, and advertisers. Requires Spanish fluency, at least one year of customer-facing experience, and flexibility for evening, weekend, and holiday shifts.
What you'll do
- Handle live customer contacts by phone, chat, and/or email
- Resolve order and account issues using established workflows
- Investigate customer issues using account history and order details
- Create internal transfer tickets and document cases
- Identify patterns, pain points, and process gaps
- Escalate emerging issues and operational challenges
- Share best practices and support peers
- Follow documented procedures and policies
What you'll need
- High school diploma or equivalent
- 1+ year in a customer-facing role
- Fluency in Spanish, spoken and written
- Schedule flexibility for evenings, weekends, and holidays
- Exceptional written and verbal communication skills
- Problem-solving mindset
- Basic technical proficiency with multiple systems and CRM tools
- Comfort working with AI-assisted tools
Skills
Customer supportPhone, chat, and email supportProblem-solvingCase documentationCRM toolsSpanish fluencyEmpathy and resilienceAI-assisted tools
Benefits
Remote workFlexible work locationCompetitive compensationBenefits offerings
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.