Customer Service Advisor ‑ Digital Intake ‑ Iloilo 2026

This is an on-site customer service advisor role based in Iloilo City, Philippines, handling inbound calls, outbound calls, and internet inquiries to resolve routine product or service issues. It is an entry-level position that requires a high school diploma and may involve rotating shifts.

• Handle inbound calls, outbound calls, or internet inquiries
• Resolve routine customer problems regarding products or services
• Clarify customer requirements and probe for understanding
• Greet customers courteously and professionally
• Document accounts and track information in a call tracking database
• Offer additional products and/or services
• Participate in activities to improve customer satisfaction and business performance
• Refer customer inquiries to published materials, secondary sources, or senior staff

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes quickly
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.