Taking applicationsVoice Support·Posted 3d ago
Bilingual CX Specialist (French)
Instacart
USA
Pay
$17–$21/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
FrenchEnglishEntry level
About the role
Bilingual French customer experience role handling phone, chat and email support for Instacart customers, shoppers, retailers and advertisers. It is a full-time US-based position with varied shifts, requiring schedule flexibility and 1+ year of customer-facing experience.
What you'll do
- Handle live customer contacts by phone, chat and/or email
- Navigate complex workflows using tools, policies and knowledge base
- Investigate customer issues using account history and order details
- Create transfer tickets and document cases clearly
- Identify patterns, pain points and process gaps
- Escalate emerging issues and operational challenges to leadership
- Model best practices and share insights with peers
- Support consumers, shoppers, retailers and advertisers
What you'll need
- High school diploma or equivalent
- 1+ year in a customer-facing role
- Fluency in French, spoken and written
- Comfort handling live contacts most of the day
- Exceptional written and verbal communication skills
- Problem-solving mindset
- Basic technical proficiency with multiple systems and CRM tools
- Schedule flexibility for evenings, weekends and holidays
Skills
French fluencyCustomer supportPhone, chat and email supportCRM toolsProblem-solvingCase documentationCommunicationAI-assisted tools
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