Customer Services Representative

A remote client services role answering questions by email, phone, and chat about background screening products, plus account setup, order processing, and client training. The schedule has no nights or weekends, and the employer offers ongoing training and career growth.

• Respond to client inquiries by email, phone, and chat
• Meet team goals for response and resolution times
• Educate clients on searches, required forms, and the adverse action process
• Help clients create user accounts and process orders
• Train clients on the background screening application
• Train new clients on the billing process
• Assist other departments in collecting information and forms from clients

• High School Diploma or equivalent
• 1-2 years in a Client Services department in a call center environment (preferred)
• Strong verbal and written communication skills
• Positive, solution-focused attitude
• Ability to work independently and as part of a team
• Regular and punctual attendance
• Ability to sit at a desk for prolonged periods
• Ability to navigate multiple windows and perform internet research