Taking applicationsVoice Support·Posted 15h ago
Customer Experience Specialist (Remote / USA)
Remote / USA, United States
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Remote / USA, United States
Open to people in the United States
EnglishMid level
About the role
A remote customer experience role at a fintech serving high-net-worth business owners, handling complex banking, credit, and payments issues via email, chat, and phone. It requires 2+ years of fintech or financial services support experience, fluent English, and availability for nights and weekends on local and/or US business hours.
What you'll do
- Resolve complex banking, credit, and payments issues via email, chat, and phone
- Guide VIP and high-revenue accounts through verification and setup
- Handle frozen accounts, disputes, denials, and compliance communications
- Coordinate with engineering, underwriting, risk, and compliance teams
- File detailed bug reports and test new features in staging
- Create and update documentation for process gaps
- Qualify high-value sales leads and route to account executives
What you'll need
- Fluent English written and spoken
- 2+ years in fintech or financial services customer support
- Availability to work nights and weekends local and/or US business hours
- Experience with Zendesk, Salesforce, or similar CRM tools
- High ownership and investigative mindset
- Technical fluency and ability to learn software fast
- Exceptional judgment and emotional resilience
Skills
Fintech customer supportEmail, chat, and phone supportZendesk/Salesforce/CRM toolsFraud detection/KYC/AMLCross-functional troubleshootingDocumentation and process improvementVIP account supportTechnical fluency
Benefits
Remote workAutonomyMeaningful equityCareer growthFounder-level exposureElite peers
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