Taking applicationsVoice Support·Posted 14h ago
Support (Portuguese, French and Spanish Speaker)
InetumVerified company
Lisbon, Portugal
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Lisbon, Portugal
PortugueseFrenchSpanishEntry level
About the role
First-line IT support role in a multilingual service desk in Lisbon, Portugal, handling incidents and service requests by phone, ticketing system, and chat. It requires Portuguese, French, and Spanish plus at least one year of helpdesk or technical support experience, with a Monday-to-Friday schedule.
What you'll do
- Handle support requests via phone, ticketing system, and chat
- Log, categorize, prioritize, and track incidents and service requests
- Perform initial diagnosis and resolution of common IT issues
- Escalate complex incidents to appropriate support teams
- Follow up on open tickets and update users
- Maintain documentation of troubleshooting and resolutions
- Contribute to knowledge base updates and process improvements
- Ensure high customer satisfaction through professional support
What you'll need
- Mandatory Portuguese, French, and Spanish
- Minimum 1 year in helpdesk, service desk, customer support, or technical support
- Experience with ticketing tools such as Jira, ServiceNow, or Remedy
- Knowledge of Microsoft 365 and Windows environments
- Basic understanding of ITSM processes
- Experience with remote support tools
- Experience supporting users' computers remotely
- Strong communication and customer service skills
Skills
Ticketing tools (Jira, ServiceNow, Remedy)Microsoft 365Windows environmentsITSM processesRemote support toolsUser account managementAccess requestsWorkplace support
Benefits
International and multicultural environmentProfessional development opportunitiesOngoing trainingCareer growthMonday to Friday schedule
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