Specialist, Customer Success ‑ Bilingual (Bogota)

A bilingual English/Spanish customer success and sales role in Bogota, focused on outbound phone and email contact to sell, renew and retain customer accounts. It requires at least one year of B2B sales experience, cold calling and CRM experience, and is based at the Concentrix Bogota office.

• Provide accurate weekly, monthly and quarterly sales forecasts
• Master product knowledge and technical understanding to assess client requirements
• Resolve customer concerns or roadblocks affecting satisfaction or product usage
• Handle objections and competitive pressure to retain or win customers
• Manage high volume of outbound phone and email contacts daily
• Maintain CRM data for all customer interactions
• Run sales motions such as lead qualification, lead conversion, health checks and contract renewals
• Report to a Sales Manager and work with the team

• 2+ years in sales positions
• Minimum 1 year in B2B sales
• English level B2 minimum
• Spanish required
• Experience with cold calling
• Experience with CRM systems
• Prior success meeting personal and team sales quotas
• Experience in high-volume calling

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.