Dutch‑Speaking Customer Service Advisor ‑ Specsavers ‑ Malaga

Dutch-speaking customer service advisor for Specsavers in Benalmádena, Málaga, handling calls, live chat and email about orders, payments and products. The role offers paid training, a permanent Spanish contract, a €21,000 gross annual salary and a €1,000 relocation package.

• Handle inbound and outbound customer calls in Dutch
• Support customers via live chat and email
• Answer questions about online orders, payments, products and promotions
• Handle calls transferred from Specsavers stores
• Record customer interactions in the ticketing system
• Follow established procedures and processes
• Meet individual and team performance targets
• Support customers through social media after training

• Speak and write Dutch fluently
• Good level of English
• Comfortable using computers, CRM systems and multiple systems
• Customer-focused, patient and professional
• Proactive and eager to learn
• Enjoy a dynamic international environment
• Strong team player

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.