Taking applicationsVoice Support·Posted 14h ago
Client Support Agent
InetumVerified company
Lisbon, Portugal
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Lisbon, Portugal
EnglishMid level
About the role
Client Support Agent role based in Lisbon, Portugal, focused on resolving support tickets, communicating with requesters, and documenting product knowledge. English is mandatory, and the posting does not mention remote work.
What you'll do
- Monitor, follow up on, and resolve support tickets
- Communicate clearly and professionally with support requesters
- Handle tickets not requiring development or complex technical intervention
- Develop, maintain, and document product knowledge
- Leverage Dynatrace or learn it quickly
What you'll need
- Client Support Agent experience
- Documentation skills
- Analytical mind
- Team player
- Agile mindset
- Understanding of content management platforms
- English communication skills
Skills
Support ticket resolutionCommunicationDocumentationAnalytical thinkingDynatraceContent management platformsAgile mindset
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