Taking applicationsVoice Support·Posted 15h ago
Specialist, Customer Success (Korean Speaker)
ConcentrixVerified company
Kuala Lumpur, Malaysia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Kuala Lumpur, Malaysia
KoreanMid level
About the role
Customer success/acquisition specialist role focused on selling and renewing client products through outbound phone and email. Requires Korean language and is based in Kuala Lumpur, Malaysia.
What you'll do
- Demonstrate product value and benefits
- Sell and renew contracts
- Provide weekly/monthly/quarterly sales forecasts
- Assess client requirements
- Resolve customer concerns and roadblocks
- Handle objections to retain or win customers
- Manage high volume of phone and email contacts
- Maintain CRM data
What you'll need
- Korean language
- Customer-facing sales or success experience
- Ability to understand product and technical service details
- Comfort with outbound customer contact
- CRM proficiency
Skills
Product knowledgeSales forecastingCustomer engagementObjection handlingCRM managementLead qualificationContract renewalOutbound calling
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
BPO / customer experience5,000+ employees
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